PRIVACY POLICY

At Kariba Fitness, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Kariba Fitness collects personal and limited health-related information necessary to provide safe, effective, and personalized services.
This may include:

a) Personal Information

Name, address, phone number, and email address
Date of birth and gender
Emergency contact information
Payment and billing information

b) Health and Fitness Information

Health history, injuries, or medical conditions (shared voluntarily)
Fitness goals, progress, and performance data
Nutritional preferences and dietary information
Notes or assessments from trainers and coaches

c) Digital Information (Website/Online Services)

IP address and browser type
Information from contact or registration forms
Cookies or usage analytics for improving website performance

2. Purpose of Collection

We collect your information for the following purposes:

To design and deliver personalized fitness, nutrition, and wellness programs
To ensure the safety of all participants during physical activities
To process payments and manage memberships or session packages
To communicate important updates, schedules, or changes to services
To comply with legal, regulatory, or insurance requirements
To evaluate and improve our services, programs, and client experience

We only collect the information necessary for these purposes and will not use your information for any unrelated reason without your consent.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at kariba.fitness@outlook.com.

However, withdrawing consent may affect our ability to provide certain services.

4. Disclosure of Information

Kariba Fitness will not sell, rent, or trade your personal information.
We may share limited information only in the following cases:

With your explicit consent, to collaborate with another service provider (e.g., Francis Psychotherapy)
When required by law, court order, or regulatory authority
To protect the health, safety, or rights of a client, staff member, or the public
With trusted third-party service providers (e.g., payment processors or scheduling software) who are contractually bound to maintain confidentiality and data security

5. Storage and Security

All personal information is stored securely in compliance with PHIPA and PIPEDA.
We take reasonable administrative, technical, and physical safeguards to protect data against loss, theft, unauthorized access, disclosure, or misuse.

This includes:

Password-protected databases and encrypted files
Secure payment systems
Restricted staff access to client records
Regular data protection and privacy training for team members

Personal information is retained only as long as necessary to fulfill the purposes outlined above or as required by law.

6. Access and Correction

You have the right to:

Access your personal information held by Kariba Fitness
Request corrections to inaccurate or incomplete information
Receive an explanation of how your information is used and disclosed

To make such a request, contact kariba.fitness@outlook.com.

We may require verification of identity before granting access or making changes.

7. Third-Party Links and Services

Our website or communications may include links to external websites or third-party services.
Kariba Fitness is not responsible for the privacy practices or content of these third-party sites.
We encourage you to review their privacy policies before providing personal information.

8. Minors

For clients under the age of 18, personal information may be collected and stored with parental or guardian consent.
We do not knowingly collect information from minors without proper authorization.

9. Changes to This Policy

Kariba Fitness may update this Privacy Policy periodically to reflect new practices, services, or legal requirements.
The latest version will always be posted on our website, with the updated date indicated at the top.

10. Contact Information

For questions, concerns, or to request access or corrections to your personal information, please contact:

📧 Email: kariba.fitness@outlook.com
📞 Phone: 416-303-0266